SMART eTickets7.8.36 - App Store

The Sonoma-Marin Area Rail Transit (SMART) eTickets app allows you to purchase and use tickets instantly on your phone using a debit or credit card. Simply download the free app, register your e-mail address in our secure system and you're ready to ride.
With the SMART Train Mobile Tickets app, you can:

. Purchase one-way or round-trip tickets
. Receive a discounted fare if you qualify as: Youth (5 -18), Senior (65 & Older) or
a passenger with disabilities
. Pay a single fare or multiple fares for a group of riders
. Store multiple tickets on your phone for future use
. Activate tickets
. Register your debit/credit card in our secure system
IMPORTANT REMINDERS:

. You need an account to use mobile tickets. An account only requires an email &
password
. Once you purchase your ticket it will appear in your "ticket wallet"
. Activate your ticket shortly before boarding the SMART Train
. If you purchased multiple tickets remember to activate all of them. Tickets are displayed
in order of activation. Swipe to advance to the next ticket
. Be prepared to show your active ticket(s) to SMART personnel
. Keep an eye on your battery level. You are held responsible for having a mobile phone in
good working order and usable prior to boarding. If your mobile phone is inoperable you
must use some other payment method for the journey
. Mobile tickets do not need cell phone or WiFi services to be activated. However, you do
need connectivity during the purchase of the ticket.
. Mobile tickets are valid for 90 minutes after activation
. Mobile tickets that have been purchased, but not activated, will expire after 30 days
. Transfer credits are not available via the SMART mobile ticket app
. If you lose or purchase a new device you can transfer any valid, unused tickets to a new
device.
SMART POLICY ON REFUNDS:

. Generally, SMART does not issue refunds on mobile products
. In the case of extenuating circumstances, customers can submit a refund request
. Refund form can be found on: www.SonomaMarinTrain.org

Version History New Button for the smart connect shuttle 7.8.36 09/29/2025 This app update provides faster load times and modernizes the appearance. Along with bug fixes, we’ve made improvements to accessibility features, including greater support for screen readers. 7.8.35 06/25/2025 This app update provides faster load times and modernizes the appearance. Along with bug fixes, we’ve made improvements to accessibility features, including greater support for screen readers. 7.8.26 01/03/2025 This app update provides faster load times and modernizes the appearance. Along with bug fixes, we’ve made improvements to accessibility features, including greater support for screen readers. 7.8.11 12/08/2022 This app update provides faster load times and modernizes the appearance. Along with bug fixes, we’ve made improvements to accessibility features, including greater support for screen readers. 7.8.2 07/06/2022 We've polished the app with a sleeker design and smoother transitions. We've also made improvements to accessibility features, and the app now better supports screen readers. 7.8.0 04/12/2022 This version contains several under-the-hood improvements for future releases. 6.13.77 09/14/2021 This version contains several under-the-hood improvements for future releases. 6.13.30 06/04/2021 This version includes an updated Customer Service contact number 6.12.71 04/26/2021 • Improvements to reliability, accessibility and performance throughout the app. 6.8.21 11/10/2020 • Improvements to reliability, accessibility and performance throughout the app. 5.8.3 02/24/2020 • Improvements to reliability, accessibility and performance throughout the app. 5.6.6 01/30/2020 • Improvements to reliability, accessibility and performance throughout the app. 5.3.24 12/11/2019 • Improvements to reliability, accessibility and performance throughout the app. 4.38.4 07/05/2019 • Improvements to reliability, accessibility and performance throughout the app. 4.26.13 01/23/2019 • Improvements to the Apple Pay experience when payments couldn't be processed due to an issue with your billing address.
• Changes to the Ticket Wallet to improve reliability.
• Improvements to reliability, accessibility and performance throughout the app. 4.15.14 08/14/2018 - Buy your tickets quicker with Apple Pay and Masterpass.
- Quickly jump to your top tickets from the app icon with new 3D Touch shortcuts.
- Face ID and Touch ID now make it easier and quicker to log back into your account if you've been logged out.
- Visual updates when buying and using tickets.
- Improvements to reliability, accessibility and performance throughout the app. 4.13.6 07/23/2018 - This version fully supports the iPhone X
- Your top tickets will now appear on the home screen for quicker access
- The ticket wallet has been given a visual refresh
- It’s now easier to tell when a payment fails due to an incorrect ZIP code
- This update also includes a number of bug fixes and performance improvements 4.5.6 03/22/2018 - Updated Customer Service phone number
- Other bug fixes and improvements 4.1.19 12/13/2017 - Schedules now available under Trip Planning 3.2.21 10/09/2017 bug fixes and optimizations 3.2.17 09/25/2017 - Critical bug fixes and optimizations 3.2.16 08/01/2017 3.2.15 07/17/2017